# Information Technology Service Management (ITSM) Tool

HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system.  The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelli…

Source: QUOTA CÔTE — https://quotacote.com/opportunites/information-technology-service-management-itsm-tool-royaume-uni--95f86ef9-e26a-42dd-8622-c49dfb7a54b7
Last checked by QUOTA: 2026-09-29
Methodology: https://quotacote.com/a-propos-des-donnees

## Key facts

- Country: Royaume-Uni [FACT]
- Last checked by QUOTA: 2026-09-29 [FACT]
- Sector (QUOTA normalisation): Autre [ANALYSIS]
- Summary: QUOTA editorial summary of the source notice [ANALYSIS]

## Entities

- geography: Royaume-Uni
- funder: Health Education and Improvement Wales (HEIW)
- buyer: Health Education and Improvement Wales (HEIW)

## Limitations

- QUOTA republishes a normalised summary, not the tender documents themselves.
- Commercial details (source dossier, full deadline history, budget) are reserved for subscribers.